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Frequently Asked Questions

Q.  Why do preventative maintenance?
A.  Over the life of your mechanical equipment, a Planned Preventative
     Maintenance program is an investment that will generate a greater
     return than the cost of the plan.  Proper service of your HVAC
     system can reduce energy costs by as much as 50%.  And it
     will dramatically increase the longevity of your equipment while
     keeping the system operation for when its needed.

Q.  What is included in a Preventative Maintenance Program?
A.  Each program is customized to meet the needs of the individual
     customer. The environment dictates the scope of the program. For
     instance, a pharmaceutical manufacturing facility that has exposure
     to potentially toxic substances might need to have their ventilation
     system checked as often as twice a month. Whereas a bank might
     only need to have their equipment inspected seasonally.

     But in general we start by inspecting the equipment at your location.
     We look for loose nuts, bolts, hoses and other obvious sources of
     equipment malfunction. We check all safety controls to ensure that
     there are no hazardous conditions lurking.  There are key areas in
     heating, air conditioning and ventilation systems that if not attended
     to can add unnecessary wear and tear on your equipment. These
     areas such as filters and coils, are cleaned or replaced, if needed.

Q.  What are the different types of service / maintenance
     contracts? 

A.  We offer basic maintenance contracts as well as full service
     contracts that cover every contingency.  We have a thorough
     process that includes inspecting your location and gathering the
     appropriate information.  With that, we will create a comprehensive,
     cost effective plan that will be tailored to meet your needs.

Q.  How often should I replace my filters?
A.
  There are many variables that will determine the answer to that
    
question.  What make and model of equipment do you have?  Is
     your location in the city or the suburbs?  If your location is in a
     suburban or rural area, you may only have to change your filters
     as little as four times a year.  More urban environments require
     more frequent filter changes.  Some more demanding environments
     may require filter changes as frequent as twice a month.  Quinn &
     Feiner is always available to inspect your equipment, analyze
     your situation and make customer specific recommendations.

     Changing your filters when necessary will provide the appropriate
     air flow that is important to maintaining optimum performance and
     increasing the life of your mechanical equipment.

Q.  How much energy / money can be saved by coil cleaning?
A.
  First the coils are the core of how an air conditioner cools the air.
     When coils become dirty or oxidized heat transfer is reduced from
     10% to 30% which causes the compressor in your unit to work
     harder and the equipment to run longer to cool the air. This causes
     a significant increase in energy costs. The money you save by
     having the coils cleaned will more than cover the cost of this
     service.  When you clean your coils you'll be putting money in your
     pocket instead of with the electric company.

Q.  How fast can you get to my location when I place a service
     call?
A.
 
We guarantee a four (4) hour response time but our significant
     coverage often allows us to respond in one (1) hour or less.  We
     have dedicated coverage in Manhattan, Long Island, Westchester,
     New Jersey and Connecticut.  Our service vans are fully stocked. 
     They are equipped with two-way radios and GPS tracking systems. 
     A live dispatch operator answers the phone 24 hours a day, seven
     days a week.  But remember our customers who have service
     agreements with us are always our first priority.

Q.  Repairs vs. Replacement - When is the right time to stop
     repairing my equipment and install new equipment?
A.
  The average life span of your HVAC equipment is about 15 years.
     Proper maintenance will prolong the life span while improper
     maintenance will shorten its life span. So you need to take the age
     of your equipment into account and whether it was properly
     maintained. Also, as your equipment ages, it loses energy efficiency
     over time. Even well maintained equipment will lose energy
     efficiency, although at a lower rate. New equipment is always more
     technologically advanced and energy efficient over older equipment.
     Also, there may be government and utility company rebates that will
     pay for a portion of the cost of purchasing and installing new, energy
     efficient equipment. Quinn and Feiner can help you determine
     whether repairing your existing equipment or installing new
      equipment makes more financial sense.
 

   
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